User's Guide

■Before Use

The following environment is required to use this site.

Supported Browsers	Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Apple Safari for iOS, Google Chrome for Android/All should be the latest version. Please make sure you have cookies enabled, otherwise you may not be able to purchase.For setting cookies, please refer to the help section of your browser. JavaScript is used in some pages.
Cookie Policy	This website uses Google Analytics, a web analytics service provided by Google, which uses cookies to analyze web usage of the website. https://www.caderogrip.com/cookie-policy/
Security	CADERO GRIP uses "SSL" to protect your personal information to provide a safer experience for our customers. The credit card information you enter on the website is protected by SSL encryption.
Privacy Policy	Personal information provided by customers on this website through the inquiry form or e-mail will be protected in an appropriate manner under our Privacy Policy .

■How to purchase

STEP 1Select the
product.

STEP 2Confirm your order
before purchase.

STEP 3Enter the orderer information.

STEP 4Check the shipping
method and total
amount.

STEP 5Enter your credit
card information.

STEP 6Purchase
completed.

STEP1 Select the product.

Select the product on each product page and click "Add to cart".
STEP2 Confirm your order before purchase

Click the shopping cart and confirm the product, color, type of grip, quantity, amount and click the "Check out" button.

*To delete the product, please set the quantity to zero.
*If you wish to change the quantity, please change with "-"or"+" button.
*If you wish to continue shopping, click "x" button.
STEP3 Enter the orderer information.

Enter your contact information and address.
Click the "Select shipping method" button.

*If the language or currency is wrong,please leave the shopping cart once.
Change the language and currency selector at the top right of the page to your area and go back to your cart.
*Shipping fee will be calculated in "Step 4".
*If you wish to receive the latest news and information, please check the box.
STEP4 Check the shipping method and total amount.

After confirming your contact information, shipping address, shipping method, and total amount, click the "Continue to Payment" button.
STEP5 Enter your credit card information.

Please enter your credit card information.
*All transactions are secure and encrypted.
Select your billing address.
Click on the "Pay Now" button.
STEP6 Purchase completed.

You will see the message "Your order is confirmed.",and your purchase is now completed.
After your order is complete, a confirmation email will be sent to your registered email address.
The order number in the confirmation email will be required for any inquiries.
The order number can be found in the subject line and body of the message.
The order number will be 4 digits followed by #.
Example: #1001

■Consumption tax

【Japan】Consumption tax rate is 10%. All prices on this site include consumption tax.
【USA, Korea】No consumption tax. All prices on their site do not include consumption tax.

■About payment method

Payment method
【Japan】
credit card（Visa、Mastercard、American Express、JCB）、PayPal、Apple Pay、Google Pay、Amazon Pay、Cash on delivery.

Cash on delivery fee
～9,999JPY	330JPY（Tax included）
～29,999JPY	440JPY（Tax included）
～99,999JPY	660JPY（Tax included）
～300,000JPY	1,100JPY（Tax included）

【USA, Korea】
credit card、PayPal、Apple Pay、Google Pay.

Payment period
For credit card（Visa、Mastercard、American Express、JCB）、PayPal、Apple Pay、Google Pay、amazon pay, the payment is finalized when the order is confirmed.
Cash on delivery will be paid when the item is received.

■ABOUT SHIPPING METHODS

【Japan】
Both free and paid shipping will be shipped by Fukuyama Express.
*We will send you a tracking number by email.

For cheaper shipping, we will ship by Hikyaku Yu-packet.
*This service is not trackable because the shipping company switches during the delivery.

【USA, Korea】
EMS, Small package airmail.

■ABOUT SHIPPING FEES

【Japan】

The Shipping Fee
Total Fee (*excluding tax)	For Honshu	For Hokkaido, Kyushu, Shikoku and Okinawa
~9,999 JPY	1,000 JPY	1,400 JPY
10,000 JPY~14,999 JPY	FREE	1,400 JPY
15,000 JPY~	FREE	FREE

【USA】

The Shipping Fee
Weight	Standard Delivery （Airmail）	Express Delivery （EMS）
0g～ 100g	240 JPY	2,000 JPY
101g～ 500g	960 JPY	2,000 JPY
501g～ 1000g	1,860 JPY	2,900 JPY
1001g～ 20kg	27,150 JPY	25,500 JPY

【Korea】

The Shipping Fee
Weight	Standard Delivery （Airmail）	Express Delivery （EMS）
0g～ 100g	190 JPY	1,400 JPY
101g～ 500g	750 JPY	1,400 JPY
501g～ 1000g	1,450 JPY	2,100 JPY
1001g～ 20kg	11,850 JPY	18,500 JPY

■ABOUT RETURNS, EXCHANGES AND CANCELLATIONS

We do not accept returns, exchanges, or cancellations for customer reasons after an order has been placed. Please understand beforehand.

Please be sure to check the product upon arrival.
In the event that you receive a defective product or a product that is different from the one you ordered, we will replace it as soon as possible.
If we do not have a replacement in stock, we will issue a refund.

We can accept your request if you contact us within 7 days of receiving the product.
We will bear the shipping cost for the replacement of defective products.

If you wish to return or exchange an item, please be sure to contact us in advance.

【Contact for inquiries】
Inquiry form
*Please include your name, product name, purchase date and time and order number.

■Specified Commercial Transaction Act

For more information about Specified Commercial Transaction Act, please click this button.

More details

■FAQ

The following is a summary of the most frequently asked questions. Please check them before contacting us.