The following environment is required to use this site.
|Supported Browsers||Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Apple Safari for iOS, Google Chrome for Android/All should be the latest version.
*Please make sure you have cookies enabled, otherwise you may not be able to purchase.For setting cookies, please refer to the help section of your browser.
|Security||CADERO GRIP uses "SSL" to protect your personal information to provide a safer experience for our customers.
The credit card information you enter on the website is protected by SSL encryption.
■How to purchase
STEP 1Select the
STEP 2Confirm your order
STEP 3Enter the orderer information.
STEP 4Check the shipping
method and total
STEP 5Enter your credit
STEP1 Select the product.
Select the product on each product page and click "Add to cart".
STEP2 Confirm your order before purchase
Click the shopping cart and confirm the product, color, type of grip, quantity, amount and click the "Check out" button.
*To delete the product, please set the quantity to zero.
*If you wish to change the quantity, please change with "-"or"+" button.
*If you wish to continue shopping, click "x" button.
STEP3 Enter the orderer information.
Enter your contact information and address.
Click the "Select shipping method" button.
*If the language or currency is wrong,please leave the shopping cart once.
Change the language and currency selector at the top right of the page to your area and go back to your cart.
*Shipping fee will be calculated in "Step 4".
*If you wish to receive the latest news and information, please check the box.
STEP4 Check the shipping method and total amount.
After confirming your contact information, shipping address, shipping method, and total amount, click the "Continue to Payment" button.
STEP5 Enter your credit card information.
Please enter your credit card information.
*All transactions are secure and encrypted.
Select your billing address.
Click on the "Pay Now" button.
STEP6 Purchase completed.
You will see the message "Your order is confirmed.",and your purchase is now completed.
After your order is complete, a confirmation email will be sent to your registered email address.
The order number in the confirmation email will be required for any inquiries.
The order number can be found in the subject line and body of the message.
The order number will be 4 digits followed by #.
【Japan】Consumption tax rate is 10%. All prices on this site include consumption tax.
【USA, Korea】No consumption tax. All prices on their site do not include consumption tax.
■About payment method
credit card（Visa、Mastercard、American Express、JCB）、PayPal、Apple Pay、Google Pay、Amazon Pay、Cash on delivery.
|Cash on delivery fee|
credit card、PayPal、Apple Pay、Google Pay.
For credit card（Visa、Mastercard、American Express、JCB）、PayPal、Apple Pay、Google Pay、amazon pay, the payment is finalized when the order is confirmed.
Cash on delivery will be paid when the item is received.
■ABOUT SHIPPING METHODS
Ecohai, Navilogi for free shipping.
Yamato, Sagawa for when shipping is charged.
EMS, Small package airmail.
■ABOUT SHIPPING FEES
|The Shipping Fee|
|For Honshu||For Hokkaido, Kyushu, Shikoku and Okinawa|
|~9,999 JPY||1,000 JPY||1,400 JPY|
|10,000 JPY~14,999 JPY||FREE||1,400 JPY|
|The Shipping Fee|
|240 JPY||2,000 JPY|
|960 JPY||2,000 JPY|
|1,860 JPY||2,900 JPY|
|27,150 JPY||25,500 JPY|
|The Shipping Fee|
|190 JPY||1,400 JPY|
|750 JPY||1,400 JPY|
|1,450 JPY||2,100 JPY|
|11,850 JPY||18,500 JPY|
■ABOUT RETURNS, EXCHANGES AND CANCELLATIONS
We do not accept returns, exchanges, or cancellations for customer reasons after an order has been placed. Please understand beforehand.
Please be sure to check the product upon arrival.
In the event that you receive a defective product or a product that is different from the one you ordered, we will replace it as soon as possible.
If we do not have a replacement in stock, we will issue a refund.
We can accept your request if you contact us within 7 days of receiving the product.
We will bear the shipping cost for the replacement of defective products.
If you wish to return or exchange an item, please be sure to contact us in advance.
【Contact for inquiries】
*Please include your name, product name, purchase date and time and order number.
■Specified Commercial Transaction Act
For more information about Specified Commercial Transaction Act, please click this button.More details
The following is a summary of the most frequently asked questions. Please check them before contacting us.More details
*If you are in a hurry , please call us.